Shipping and Returns

We send orders via either Royal Mail, DPD, Hermes or UPS.

Standard delivery is approximately 3-5 working days. This isn't guaranteed and can take longer due to delays within our Courier Networks.

For Same Day Dispatch, please order before 12 noon. During peak periods such as the run up to Christmas we can't guarantee orders placed before 12 noon will leave same day.

We offer free delivery for orders over £25.

Standard Delivery usually within 3-5 working days within England, Wales or Scotland, from date of dispatch. This isn't guaranteed and around Christmas and with COVID it can take longer than this. 

We do try our best to pack the products as best we can but due to the nature of the product (being fragile). On rare occasions, the salt bags may break in transit. This will not affect the quality of the product and they will burn just as good.  

We want you to be happy with our products and feel comfortable with your purchase, and will happily accept your return (for any reason) of products purchased directly from us at http://memoryaromas.co.uk.

At Memory Aromas we take great care when packaging your items to ensure that you receive them in the perfect condition they left us. However in the unfortunate event of items arriving to you damaged please contact us at customerservice@memoryaromas.co.uk

All we ask is that you:

1. First email us within 48 hours of delivery at customerservice@memoryaromas.co.uk with your name, order number and reason for your return.
2. Return the product to us in the exact condition you received it, unused.

If the return is due to an error on our part (i.e. we accidentally shipped something other than the product in your order confirmation), let us know and we will make it right as quickly as possible.

If the return is due to anything other than our error, you are responsible for the cost of shipping the product back to us. We cannot supply return shipping labels. We also strongly suggest that you ship with a tracking number as we cannot be responsible for packages lost in transit back to us. A re-stocking fee may be applicable.

Once we receive the return and confirm the product meets the above criteria we will issue a refund for the amount of your purchase.